Don't waste time or money on your call center schedules. Too much staff and expenses get out of control. To few staff and your customers get mad because of the long waiting queues. Bringing your call center at full capacity while maintaining the desired service levels is a cornerstone of your profitability.
Start optimizing staff levels with Lokad Call Center Calculator. Import data from call center applications or from Excel. Easy 1-click staff optimization report. Convert call volumes into optimal numbers of operators with Erlang C formula. Manually adjust staff levels when you know that events will impact your call center activity.
No statistical or mathematical knowledge required. Lokad provides forecasting as a service. The forecasts are performed on the Lokad servers. We continuously monitor and improve our forecasting models so that you do have to do it yourself.
Lokad Call Center Calculator is a free software application from the Vertical Market Apps subcategory, part of the Business category.
The app is currently available in English and it was last updated on 2009-07-20. The program can be installed on WinXP, Windows2000, Windows2003, Windows Vista Starter, Windows Vista Home Basic, Windows Vista Home Premium, Windows Vista Business, Windows Vista Enterprise, Windows Vista Ultimate, Windows Vista Home Basic x64, Windows Vista Home Premium x64, Windows Vista Business x64, Windows Vista Enterprise x64, Windows Vista Ultimate x64.
Lokad Call Center Calculator (version 2.3.377.1) has a file size of 2.29 MB and is available for download from our website.
Just click the green Download button above to start. Until now the program was downloaded 227 times.
We already checked that the download link to be safe, however for your own protection we recommend that you scan the downloaded software with your antivirus.